Shipping policy

Below are the details of how we process and ship Greyson Lane orders. If anything here is unclear, email support@greysonlane.com and we will help.

Processing Time

Most orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). High-volume periods can add 1–2 extra processing days; we will note any longer-than-normal delay on the Site. Order cut-off is 5:00 PM Pacific. Orders placed after the cut-off, on weekends, or on public holidays are picked up the next business day.

Where We Ship From

Orders are picked, packed and dispatched from our warehouse at 80 Harrington Ave, Castle Hill NSW 2154, Australia.

Where We Ship

We ship within Australia only. We are not able to deliver to any other country at this time.

Shipping Methods & Times

Once your order ships, the tracking number is emailed to you automatically. Typical delivery time is 5–9 business days from the day you order (1–2 business days handling plus 3–7 business days transit).

Deliveries to WA, NT, regional and remote areas can take a few days longer than the metro estimate above.

Shipping Costs

Standard shipping is free on every order within Australia, with no minimum spend.

GST

Prices are shown in Australian dollars. Where GST applies it is included in the price you see at checkout, and your tax invoice is attached to your order confirmation email.

Duties & Import Taxes

All orders are delivered within Australia, so there are no import duties or customs charges for you to pay. The price at checkout is the price you pay.

Tracking

You will receive a shipment confirmation email with a tracking link as soon as your label is generated. Please allow 24 hours for the first scan to appear in the carrier’s system.

Shipping Address Changes

If you need to change your shipping address, contact us as soon as possible. We can update the address while the order is still in our warehouse. Once the label is generated or the package is in transit we usually cannot change it.

Lost, Stolen, or Damaged Packages

If your tracking shows “delivered” but you cannot find the package, please wait 24–48 hours (carriers sometimes scan early) and check with neighbours and your building. If it still has not arrived, contact us and we will open a carrier investigation and make it right. Packages damaged in transit are covered — send us a photo and we will arrange a replacement.

P.O. Boxes & Parcel Lockers

We deliver to Australian P.O. Boxes and parcel lockers. Transit times can be slightly longer than a street address.

Contact & Business Information

Store Name: Greyson Lane
Company Name: JDR Ecom Fashion Group LLC
Registered Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States
Warehouse Address: 80 Harrington Ave, Castle Hill NSW 2154, Australia
Email: support@greysonlane.com
Phone: +61 7 4439 9406
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney)